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Certificate in Functional Skills Maths
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Sharpen your customer service skills with “Comprehensive Call Centre Training”, covering agent traits to managing challenging customers.
13 enrolled on this course
Understanding of the structure, roles, and functions of a call centre.
Mastery in delivering clear, concise, and courteous verbal and non-verbal messages.
Ability to adapt scripts and employ negotiation skills in customer interactions.
Capability to manage difficult customer scenarios, using empathy and problem-solving.
Proficiency in the use of call centre metrics for benchmarking and continuous improvement.
Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.
Call Centre Agent: Start as a front-line agent, handling customer inquiries and providing service.
Customer Service Supervisor: Progress to overseeing a team of agents and ensuring top-notch customer service.
Quality Assurance Analyst: Utilise the skills to evaluate and improve the call centre's service quality.
Call Centre Manager: Advance to managing all aspects of the call centre's operation, from staffing to strategic planning.
Customer Experience Manager: With in-depth understanding of customer interaction, strategise to enhance customer satisfaction and overall experience.
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As a Lifetime Prime Member, you will receive lifetime access to our entire course library and a student ID card. You will also receive a PDF certificate with every course you complete. Furthermore, you can get unlimited PDF transcripts and 5 hardcopy certificates.
As a Lifetime Prime Member, you will receive lifetime access to our entire course library and a student ID card. You will also receive a PDF certificate with every course you complete. Furthermore, you can get unlimited PDF transcripts and 5 hardcopy certificates.
As a Lifetime Prime Member, you will receive lifetime access to our entire course library and a student ID card. You will also receive a PDF certificate with every course you complete. Furthermore, you can get unlimited PDF transcripts and 5 hardcopy certificates.
As a Lifetime Prime Member, you will receive lifetime access to our entire course library and a student ID card. You will also receive a PDF certificate with every course you complete. Furthermore, you can get unlimited PDF transcripts and 5 hardcopy certificates.
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