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Introduction to the Role of Nutrition in Human Health

Sharpen your customer service skills with “Comprehensive Call Centre Training”, covering agent traits to managing challenging customers.

★ ★ ★ ★ ★

4.7 (27 reviews)

13 enrolled on this course

What Will I Learn?

Understanding of the structure, roles, and functions of a call centre.

Mastery in delivering clear, concise, and courteous verbal and non-verbal messages.

Ability to adapt scripts and employ negotiation skills in customer interactions.

Capability to manage difficult customer scenarios, using empathy and problem-solving.

Proficiency in the use of call centre metrics for benchmarking and continuous improvement.

Course Overview

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

Preview

Career Path

Call Centre Agent: Start as a front-line agent, handling customer inquiries and providing service.

Customer Service Supervisor: Progress to overseeing a team of agents and ensuring top-notch customer service.

Quality Assurance Analyst: Utilise the skills to evaluate and improve the call centre's service quality.

Call Centre Manager: Advance to managing all aspects of the call centre's operation, from staffing to strategic planning.

Customer Experience Manager: With in-depth understanding of customer interaction, strategise to enhance customer satisfaction and overall experience.

Certification

After successfully completing the course, you will be able to get the UK and internationally accepted certificate to share your achievement with potential employers or include it in your CV.

Course Curriculum

Module 01: Introduction to Nutrition and Health
	Introduction to Nutrition and Health	00:12:00
Module 02: Macronutrients - Nutrients in Food and Their Role in Health
	Macronutrients – Nutrients in Food and Their Role in Health	00:14:00
Module 03: Micronutrients - Benefits of Vitamins
	Micronutrients – Benefits of Vitamins	00:14:00
Module 03: Micronutrients - Benefits of Vitamins
	Micronutrients – Introduction to Minerals	00:18:00
Module 05: Nutrition in Fitness and Health
	Nutrition in Fitness and Health	00:17:00
Module 06: Nutrition through Life
	Nutrition through Life	00:12:00

Course Cloud Endorsed

Benefits:

Accredited and Endorsed
Professional Credibility
Evidence of Achievement
Certification Validation
Skill Development

CPD QS Accredited

Benefits:

Recognised Internationally
Awarded CPD Hours & Points
Free Additional Transcript
Employer Recognised
Competitive Edge

Frequently Asked Questions

Which courses will I be able to study?

As a Lifetime Prime Member, you will receive lifetime access to our entire course library and a student ID card. You will also receive a PDF certificate with every course you complete. Furthermore, you can get unlimited PDF transcripts and 5 hardcopy certificates.