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What Will I Learn?

Master the art of effective communication by learning tips from the experts

Learn how to build solid relationships with clients and colleagues

Understand the best practices for speaking on the phone and talking in meetings

Be able to read body language and listen effectively in meetings and discussions

Gain the skills to get your message across clearly and make your point effectively

Become a pro at work presentations and grow your confidence in public speaking

Know how to negotiate, resolve conflict, close a deal effectively, and much more

Course Overview

Communication is a crucial life skill that can open doors to many opportunities in our personal and professional lives. It is essential for conducting business, forming personal relationships and expressing ourselves. 

In this Winning Communication Skills for Telephone, Conference Calls course, you will explore the secrets to effective communication. It will teach you techniques, tips and strategies that will help you to become an excellent communicator, as well as teach you best practices for talking with clients, and on the phone. You will learn the art of listening, body language etiquette in the workplace, and much more. It will equip you with the communication skills to get your message across clearly, negotiate deals, resolve conflict, and form strong personal and professional relationships.

Learn the art of effective communication and enrol in this best-selling course today.

This best selling Winning Communication Skills for Telephone, Conference Calls has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Winning Communication Skills for Telephone, Conference Calls is suitable for anyone who wants to build their professional skill set and improve their expert knowledge.

The Winning Communication Skills for Telephone, Conference Calls is CPD-accredited, so you can be confident you’re completing a quality training course will boost your CV and enhance your career potential. The Winning Communication Skills for Telephone, Conference Calls is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn.

After successfully completing the Winning Communication Skills for Telephone, Conference Calls, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Winning Communication Skills for Telephone, Conference Calls will help you stand out from the crowd. You can also validate your certification on our website.

We know that you are busy and that time is precious, so we have designed the Winning Communication Skills for Telephone, Conference Calls to be completed at your own pace, whether that’s part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. 

Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.



Upon successful completion of this course, you will be able to get the UK and internationally recognised certificate to share your achievement with potential employers or to include it in your CV. You can obtain a physical version of your certificate for £12, or you can get a PDF format certificate for only £4 (processing fee).

Course Curriculum

Winning Communication Skills for Telephone, Conference Calls
Module 01: Quick Wins! Do THIS to Look and Sound Great on Skype Phone Calls 00:02:00
Module 02: Never Confuse Personal Phone Use with Business Telephone Use Again 00:02:00
Module 03: Why Your Phone is the Best Secret Business App Ever 00:02:00
Module 04: Planning Your Successful Phone Environment 00:08:00
Module 05: Final Preparation for Your Successful Phone Meetings 00:02:00
Module 06: Making Sure Your Phone Passes Your Friend Test 00:03:00
Module 07: Planning for Winning Conference Calls 00:04:00
Module 08: Look Prime Time Ready for Your Video Calls 00:07:00
Module 09: Placing Phone Calls like the Consummate Professional 00:03:00
Module 10: Always Knowing the Best Time to Call Clients and Prospects 00:01:00
Module 11: Now you will Never Wake up a Client in the Middle of the Night 00:03:00
Module 12: Answering the Phone So Everybody Knows You Are Ready for Business 00:02:00
Module 13: No Such Thing as Answering the Phone Too Quickly These Days 00:01:00
Module 14: Your Clients Will Never Think You are Screaming at Them Again 00:02:00
Module 15: Knowing How to Sound Your Very Best – Every Time 00:05:00
Module 16: The Right Way to Put Someone on Hold 00:01:00
Module 17: Making Sure They Only Hear the Magic of Your Voice 00:02:00
Module 18: Being a Professional to Every Generation, Regardless of Your Own Preferences 00:06:00
Module 19: Voicemail That Soothes, Not Angers 00:10:00
Module 20: Best Voicemail Messages for Success 00:04:00
Module 21: Take 1, Take 2, Take 3 Until You Get It Right 00:02:00
Module 22: Never Be Busy for Clients and Bosses Again 00:01:00
Module 23: Making Your Phone Disappear At the Perfect Moments 00:05:00
Module 24: Tit for Tat and Text for Text 00:01:00
Module 25: Better Than the Best Hollywood Goodbyes 00:01:00
Module 26: Conclusion – You Are Now a Master of the Telephone for Every Business Situation 00:01:00


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