• No products in the basket.

What Will I Learn?

Understand the different types of listening and how to apply them in business

Learn advanced telephone etiquette skills to listen more productively on client and customer calls

Know how to read people’s body language to communicate more effectively

Master the art of notetaking to record the key points of a phone call or meeting

Get tips on how to improve your focus and attention skills

Build better working relationships with colleagues and clients

Learn techniques for retaining information from phone calls, meetings and more

Course Overview

Do you sometimes zone out in meetings? Do you want to become a better communicator at work? 

The Listening Skills: The Ultimate Workplace Soft Skills course will teach you how to be a better listener and communicator to form positive working relationships and improve the way you retain information. It includes tips and guidance for listening on the phone, reading people’s body language, improving your attention, and much more.

This course is open to anyone who wants to learn important soft skills to sharpen their communication skills at work. On completion, you will be able to implement active listening to take more efficient notes, strengthen working relationships and understand spoken information delivered. You will become a more focused person, with the ability to create better connections with those around you.

This best selling Listening Skills: The Ultimate Workplace Soft Skills has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Listening Skills: The Ultimate Workplace Soft Skills is suitable for anyone who wants to build their professional skill set and improve their expert knowledge.

The Listening Skills: The Ultimate Workplace Soft Skills is CPD-accredited, so you can be confident you’re completing a quality training course will boost your CV and enhance your career potential. The Listening Skills: The Ultimate Workplace Soft Skills is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn.

After successfully completing the Listening Skills: The Ultimate Workplace Soft Skills, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Listening Skills: The Ultimate Workplace Soft Skills will help you stand out from the crowd. You can also validate your certification on our website.

We know that you are busy and that time is precious, so we have designed the Listening Skills: The Ultimate Workplace Soft Skills to be completed at your own pace, whether that’s part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. 

Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.



Upon successful completion of this course, you will be able to get the UK and internationally recognised certificate to share your achievement with potential employers or to include it in your CV. You can obtain a physical version of your certificate for £12, or you can get a PDF format certificate for only £4 (processing fee).

Course Curriculum

Listening Skills: The Ultimate Workplace Soft Skills
Module 01: Quick Wins – The Cell Phone Secret to Good Listening Skills 00:02:00
Module 02: Stacking the Listening Environment in Your Favor 00:04:00
Module 03: The Telephone Listening Trap Will Never Catch You Again 00:02:00
Module 04: Housekeeping Note Sometimes You should Turn OFF Your Listening Skills 00:01:00
Module 05: Setting Just One Agenda Item Listening 00:03:00
Module 06: It Is Incredibly Easy to See How Well You Are Listening 00:01:00
Module 07: It’s Even Easier to Listen When You Do This… 00:04:00
Module 08: Technology Will Eat Your Brain Unless You Do This 00:05:00
Module 09: Using Your Most Effective Body Language Tool 00:03:00
Module 10: The Best Listening Body Language from the Neck Down 00:04:00
Module 11: Reading the Speaker’s Body 00:04:00
Module 12: Connecting At the Emotional Level with Your Colleague to Hear All 00:02:00
Module 13: Mastering the Art of NOT Interrupting 00:02:00
Module 14: Asking for Clarification Is a Great Form of Listening 00:02:00
Module 15: Engaging In Conversation at Just the Right Time 00:03:00
Module 16: Strong Listening Creates Strong Reactions from You 00:01:00
Module 17: Honing Your Sense of Timing and Judgment to Make You a Great Listener 00:02:00
Module 18: Using the Magic of Pen and Paper Tools to Your Advantage 00:04:00
Module 19: Summarizing the Conversation Is Great for You and Your Colleague 00:04:00
Module 20: The One-Page Email Memo Summary Aces the Listening Skills Test – Every Time! 00:03:00
Module 21: Conclusion – Your New Reputation as a Great Listener! 00:03:00


Course Reviews


0 ratings
  • 5 stars0
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0

No Reviews found for this course.


  • 1 Coldbath Square, Farringdon, London, EC1R 5HL
  • 02037432362


Course Cloud is an online learning platform that provides one of the best e-learning experience. With a large variety of training courses to choose from, you are bound to find something to suit you.

© Copyright Course Cloud